Volvo Military Program at Patrick Volvo Cars near Schaumburg, IL

Patrick Volvo Cars is proud to support the men and women serving in the U.S. Armed Forces. Our Marines, Sailors, Guardsmen, Airmen, Soldiers and their families make tremendous sacrifices protecting our freedom. We want to make getting a Volvo less complicated for them so they can ensure their families are protected and safe while driving.

What does the Volvo Military Program Include?:

How does the Volvo Military Program Work?:

What Volvo models are eligible for savings?:

Frequently Asked Questions about the Volvo First Responders Program

1. Who is eligible for the Volvo Military Program?

The following ACTIVE members of the uniformed services (Coast Guard, Army, Air Force, Navy, Marines, Space Force, US Public Health, and NOAA) are eligible for the Volvo Cars US Military program:

• Active Duty
• Military Spouses & Surviving Spouses
• Veterans & Retirees
• National Guard
• Reserves

 
The following groups are ineligible:

• Civilian employees
• Veterans with less than honorable discharges
• Service members serving in a non-U.S. military
• Service members not listed above (e.g. Coast Guard Auxiliary)

2. What vehicles are eligible for this promotion?

To view the entire listing of eligible Volvo models, please visit: volvoaffinity.com/usmilitary/vehicles

3. How can a customer verify their Military eligibility and how long does the verification process take?

4. What are some of the ways that a customer can confirm verification via ID.me?

• Military (.mil) Email Address: Active Duty, Inactive Reserves or National Guard, may verify their service by confirming a .mil email address. After you submit your information, a verification code will be sent to the .mil email address provided. Once you receive that code, copy and paste it into the verification window on ID.me and your account will be verified. NOTE: This option requires that you have immediate access to your military email account.
• USAA Membership: USAA has formed a relationship with ID.me to allow members to use their USAA membership to verify their military service affiliation. You must be one of the following to be verified in this manner: (a) You are a USAA member. (b) You have Property & Casualty Insurance through USAA. (c) You are the primary owner of the account.
• Military Service Record: This option is only available to those that have served on Active Duty and have an Active Duty service date that falls AFTER 09/30/1985. Note: You will need to enter the name you held when you were discharged or the name listed on your military records (such as your maiden name). Do not include your middle initial or suffix.
• If you're unable to use any of the above options - the last option is to Upload Military Documentation. You may upload a digital copy of the following: (a) DD214 (Discharge Details Form 214), (b) Leave and Earning Statement (LES), (c) NGB-22 (National Guard Bureau similar to a DD214), or (d) Active duty Enlisted Records Brief (ERB)/Officers Record Brief (ORB).

(There are multiple ways of getting a copy of your paper documentation on to your computer in a digital format; including (but not limited to) using a scanner or you can take a picture with a smartphone or tablet and e-mail it to yourself, etc.)

5. I do not have an email address, is there a way to verify without having one?

Currently, it is required that everyone have a valid email address to be verified and to obtain a Volvo PIN.

6. I do not want to provide my Social Security Number, is there another method to verify?

There are currently two ways to verify via the new ID.me process that do not require a customer to provide SSN:

• Using .mil email address
• Using USAA Membership (only last 4 digits are required)

We understand that these two methods may not work for every customer. However, we have always required documentation for program eligibility. In addition, our partner, ID.me may also require sensitive pieces of information to verify that you are eligible for a particular benefit and that no one else can claim that benefit by pretending to be you. This is typically the case for high value benefits because of the substantially increased risks of fraud. This information is strictly used for verification and fraud prevention purposes to audit and ensure your eligibility. ID.me does not use this information for marketing or re-targeting purposes.

Please be assured that security and safety of customer information is of utmost importance to both Volvo Cars and ID.me. You may refer to ID.me's Privacy and Security Statements for more details.

ID.me protects all sensitive data with AES 256-bit encryption at rest and RSA 2048-bit encryption in transit.

7. I do not want to upload any information via id.me. Is there another process?

Volvo Cars has chosen this process to ensure the highest level of verification, as well as to reduce fraud. Volvo Cars wants to ensure that only eligible military personnel have access to the exclusive offer. At this time customers must be verified using this method. With this said, using the .mil or USAA Member verification does not require the upload of documentation.

8. I have uploaded documentation but have not received an email confirmation?

• Confirm the eligible military individual provided a valid email address. Check email and SPAM folders
• Confirm the military individual falls within program criteria. See Program eligible question above. Please Note: Veterans are only eligible for 180 days after their discharge date
• If the customer is unable to access the Volvo PIN via a newly created email, then contact support@aplanbyvolvo.com for assistance.
• Dealers can also check the status of a Volvo PIN and eligibility by verifying and customer PIN through Affinity Tools

9. I am having issues trying to get verified with ID.me and I am not sure how to get assistance?

For issues affecting Volvo customers trying to verify with ID.me, please have your customer reach out directly to ID.me support. Their support is available 24 hours/day, 7 days a week and is best equipped to handle customers experiencing issues during the verification process.

10. Why can't I just show a military ID card to determine my eligibility with Patrick Volvo Cars?

Due to government regulations, we cannot accept a copy of a military ID card (CAC card) for verification purposes. According to Title 18, US Code Part 1, Chapter 33, Section 701, photocopying of United States Government Identification is illegal and punishable by both fine and imprisonment.

11. I attempted to verify but was unable to verify by uploading documentation. Why?

For issues affecting Volvo customers trying to verify with ID.me, please have your customer reach out directly to ID.me support. Their support is available 24 hours/day, 7 days a week and is best equipped to handle customers experiencing issues during the verification process.

ID.me - Customer Help Center

For all other program inquiries, please contact Volvo Car Special Sales support directly by emailing support@aplanbyvolvo.com. A member of our Volvo support team will respond to your inquiry within 1 business day.

Any of the situations listed above could be contributing to the reason for denial.